Creating a Culture of Internal, External and Eternal Customer Service

Creating a Culture of Internal, External and Eternal Customer Service
. Please Note --> This is a Past Event!! .

Date: 5/6/2016
Time: 9:00 AM TO 4:00 PM

WCU at Biltmore Park
Asheville, NC 28803

Phone:
828-227-3070

Event Description: Providing the highest level of customer service is critical to the profit and success of an organization. This workshop will review eight commandments of customer care, which provide a basis for exceptional customer service no matter what type of service is delivered. At the end of the workshop, participants will be able to identify their internal customers, and the effect of internal customer service on the external service provided to customers including patrons, clients, students, vendors and patients. Participants will learn how to use exceptional internal and external customer service to create an eternal customer; ultimately increasing the organization’s service reputation and customer loyalty. By learning to apply the eight commandments to their own organization and knowing how to assess their own level of service, participants will learn how to move their interpersonal skills to the next level.

Directions:
Western Carolina University at Biltmore Park

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Related Website:
http://www.wcu.edu/engage/community-resources/profdev/index.asp

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